There is nothing we value more at BreastScreen Victoria than hearing the insights and experiences from our clients. So much so, that we have embedded consumer engagement in every level of our organisation, allowing us to bring the consumer voice to where decisions are made. This ensures that clients and consumers are actively engaged in the development and design of new programs to enhance our service.
We have a long history of consumer engagement, with a state Consumer Advisory Committee formed in 1996, along with regional Consumer Reference Groups. In 2025, consumer engagement allows us to work in partnership with consumers to hear the voices of the communities they represent. Our framework is made up of a Consumer Network, a Consumer Advisory Group, an Aboriginal and Torres Strait Islander Advisory Group and we’re currently working on instating a Disability Advisory Group.
Our Consumer Advisory Group (CAG) is a diverse group of people that ensures consumer engagement is a business-as-usual part of our program. It provides advice to our Executive team on strategy, policies and service delivery, as well as research issues that impact the client experience. This group is vital in providing an opportunity for the diverse views, cultures and experiences of its members to be considered in our decision-making process.

