2022 was a big year for Consumer Engagement at BreastScreen Victoria. We grew our Consumer Network substantially and got to see the Consumer Engagement Framework in action across different areas of the BreastScreen Victoria program.
Many Consumer Network members shared feedback of their engagement experience in our annual evaluation survey, with respondents rating their experience a 4.6 out of 5. One consumer shared that, “It feels good to be part of something that ultimately helps people and leads to better health outcomes for patients, and also be able to offer my Communications/Media/Public Relations skills set for feedback on various BSV resources as well.”
BreastScreen Victoria staff have enthusiastically included consumers in their work, with over 20 activities and projects including consumers over the past year. New clinic openings, resource reviews and media activities have all been supported by consumer insights, ensuring our services are responsive and reflective of our clients’ needs.
The 2022 Consumer Engagement report provides an overview of our 2022 highlights, an insight into the experiences of consumers in the Network and a look at some of the key focus areas in 2023.
If you are interested in joining our Consumer Network, please fill out this form and we will be in touch.