BreastScreen Victoria Consumer Satisfaction Survey 2015


BreastScreen Victoria Consumer Satisfaction Survey 2015

BreastScreen Victoria completed its annual consumer satisfaction survey for 2015. The results demonstrate that BreastScreen Victoria services maintained exceptional levels of service to women across Victoria.

The survey involved over 3,800 phone and online interviews between May and June 2015. Phone interviews were also conducted and specifically covered:

  • the registration and booking process
  • arrival experience at centre
  • screening experience
  • overall experience

The research found that over 9 in 10 women (98%) were highly satisfied with their breast screening experience, consolidating strong results achieved in 2014 (where 91% were highly satisfied). Overall, intention to return and willingness to recommend BreastScreen remains high (99% intend to return and 99% extremely likely to recommend).

Women continue to be highly satisfied with the most important aspect of the BreastScreen Victoria service – the procedure itself.

Consumers continue to feel well informed going into the procedure, with main gap still around awareness of the ability to stop the process at any time – of which a quarter of consumers are still unaware. BreastScreen Victoria will use the findings to ensure the Program continues to meet the needs of women.

A poster summarising the survey results will be displayed at all BreastScreen Victoria screening clinics.

Contact us if you would like more information.

bsv 2015 consumer satisfaction survey 2015